Privacy
Shipping policy
Processing time Our goal is always to ship orders as quickly as possible, with most orders packed and shipped within 2-4 business days. Please note that shipping times shown at checkout refer to actual transit time, and do not account for processing time or delays.
United States
We are happy to offer FREE shipping for domestic orders over $39, which will automatically apply to your order when requirements are met. Otherwise orders will ship via the courier of your choice. If one is not selected, your order will default to the most affordable option.
Tracking and delivery confirmation are included with every order and will be sent via emailed after your order has shipped. If you selected USPS, please wait to contact us about your package until 3 weeks after receiving your shipping notification, as they will not allow a claim prior to that period.
Please note: UPS will only accept shipments to a valid street address and will not deliver to PO Boxes. Should you enter a PO Box, your order will be delayed until we receive a physical address. UPS does not deliver on weekends, please keep that in mind when selecting a rush method. Domestic FedEx – Currently experiencing delays, shipping tim
Domestic
FedEx – Currently experiencing delays, shipping times are not guaranteed
| FedEx Ground (business) | 1-5 Business Days/3-7 AK + HI |
| FedEx Home Delivery (residential) | 1-5 Business Days/3-7 AK + HI |
| FedEx 2-day | Within 2 Business Days by 8pm |
| FedEx Standard Overnight | Within 3 Business Days by 8pm |
| FedEx Standard Overnight | Next Business Day by 8pm |
| FedEx Ground Economy (formerly Smart Post) | 6-12 Business Days |
USPS
| First Class Mail (under 1 lb) | 1-3 Business Days |
| Priority Mail | 1-3 Business Days |
| Priority Mail Express | 1-2 Business Days |
International
FedEx – Currently experiencing delays, shipping times are not guaranteed
FedEx International Ground Est 2-7 Business Days FedEx International Economy Est 2-5
Business Days FedEx International Priority Est 1-3 Business Days
USPS
| First Class Package Intl | Varies by Location |
| Priority Mail Intl | 6-10 Business days |
Please keep in mind that every country has its own unique import and customs policies. If you are experiencing long delays, you should check with your local postal carrier for updated tracking information. Please understand delays due to Customs are beyond our control.
USPS tracking is only available to certain countries. If your country does not accept USPS tracking, there will be no movement on the USPS.com site after the package departs the United States. However you may use the tracking number and track your package with your local postal carrier (ie. Canada Post, China Post).
Please also be aware that not all shipping options provide basic insurance for lost or damaged packages, and some options only provide a maximum of $100 USD coverage. Additional shipping insurance coverage may be purchased, at customer’s expense, to cover the full cost of your order. If you choose to purchase insurance, please add this request to the notes section of your order. Should your package become lost or damaged, TLC Pet Products will provide reasonable assistance with submitting a claim to the appropriate shipping carrier.
You can also try checking your country’s Post Tracking website with the USPS Tracking Number given. The USPS Tracking stops in Chicago and countries that accept USPS Tracking will then update their Post Tracking System with updated information. Per USPS claim policy, please wait until 6 weeks after receiving your shipping notification email to contact us about your package.
Customs Charges
Each country has their own unique customs procedures and taxes or duties. Please understand your government may charge taxes on the items you purchase from us. Thank you in advance for your understanding on this matter.
Split Shipping
We can only ship to the shipping address provided and cannot ship to multiple addresses.
Back Orders
We ship the entire order when all items are ready, so please consider placing a separate order for your back-ordered items if you prefer to not wait on them for the rest of your items to ship.
Lost/Damaged by post office
We are not responsible for any errors made by the Post Office. However, if your package has not been received within 3 weeks of receiving your shipping notification email (8 weeks for international), please contact us. We will look into your order details and can assist you in getting it straightened out with USPS. Thank you for your understanding with this.
Returned Mail
If a package is returned because the address provided was incorrect, we are not responsible for re-shipping. We will contact the buyer for the correct address, and the buyer will be responsible for the additional shipping and handling charges before we can send the package again.
Shipping/Order questions
Please send an email to [email protected]
